From the moment you walk in Sams Town it smells and feels clean. If you want to compare how a resort should feel then simply drive across the street to Sam’s Town. Maybe the manager of this resort should drive to Bay St Louis, MS Hollywood Resort and see how a property is supposed to be managed. Compared to other M圜hoice properties, Hollywood Tunica is the worst I’ve experienced. The property is not being maintained and should be considered brand damaging to Penn National. There is a coffee shop that was supposed to open 3 weeks ago and even the staff at the resort couldn’t understand why it’s not open nor has their management explained or communicated why. Save yourself the disappointment at the grill and go across the street to Sam’s Town. There is a steak house and a celebrity grill on site. You never see a security guard walking the ****** floor or patrolling the parking lot. There is limited security on site as cars park and block the front door entrance all night. You will not get a room refresh due to “Covid” however if this was such a concern, there is very little other covid protocols in place such as frequent wiping down of machines and touch-points. From the moment we pulled into parking lot, their was trash all over and after 3 days it still remained.
